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Network Delivery Hub Officers

Date: 23-Mar-2021

Location: Sydney, NSW, AU, 2148

Company: Ventia

One of Australasia's largest dedicated infrastructure service providers, Ventia is a new and dynamic organisation with a rich history. Our clients are the owners and operators of major infrastructure that is critical to our communities. No one else does exactly what we do in the way we do it. Making infrastructure work for our communities is at the heart of who we are and it's what unites and excites us.

The Contract
Ventia will put the customer at the centre of everything we do through the Sydney Roads Asset Performance Contract. We aspire to deliver a step change in the delivery of road and ITS maintenance and management services in the western Parkland zone of Metropolitan Sydney and further ITS services through the rest of regional NSW. We will be driven by outcomes that will consider customers, stakeholders and places in our decision making and will drive sustainability through service delivery. Successful candidates will reflect the values and diversity of the community we serve and will be passionate about service delivery excellence to improve the lives of our customers and communities.
The Role
Ventia are currently seeking Network Delivery Officers to provide 24/7 identification and categorisation of OS faults from a variety of incoming datasets and responding to these faults as per procedures.  Based west of Metropolitan Sydney the Network Delivery Hub Officers will also be responsible for liaising with onsite crews and subcontract staff to ensure the delivery of all maintenance, project, traffic management and incident response and clearance requirements.  
Key responsibilities include but are not limited to:

  • Monitoring works plan adherence and safety management system compliance by all staff and contractors. 
  • Reporting on shift performance and reporting back to TMC and customers the progress of complaints, incidents or network issues.
  • The operation and monitoring of SRAP Parklands Contract using defined procedures and electronic systems for ITS equipment to ensure a smooth, safe and uninterrupted flow of traffic 24 hours a day.
  • Detecting and responding to incidents identified by Ventia or the TfNSW Transport Management Centre within the required KPI criteria.
  • Observing and initiating remedial action to traffic conditions which may affect motorist safety or disrupt efficient traffic flow.
  • Adhering to procedures and monitoring the implementation of safety processes for all Ventia and subcontract personnel working on the road network.
  • Identifying opportunities or deficiencies in operational practices to result in the improvement of service to TfNSW customers
  • Liaising with TMC, Police, Metropolitan Fire Brigade and other emergency services when required to ensure all relevant procedures / protocols are carried out promptly and efficiently.
  • Assist with the reporting of traffic, incident and proficiency statistics to fulfil Ventia reporting obligations.


  • Previous experience in a similar role (working on Stewardship Maintenance Contract or alike). 
  • Ability to work on a 24/7 operational roster. 
  • Sold systems knowledge – ideally exposure to ITS systems and interrogation of fault data.
  • Fault management / Work Order process management experience.
  • Analytical thinking and problem-solving skills.
  • Experience working in a customer service environment.
  • Experience working within a quality management systems environment.
  • Sound knowledge and skills - Microsoft Office suite
  • Fault management / Work Order process management experience
  • Proactive with a can-do attitude.
  • Ability to work alone or part of a team.
  • Good interpersonal skills and the ability to communicate effectively with all levels of staff, management, internal/external stakeholders and subcontractors as required.

To Apply 
This is your chance to experience the safe, rewarding and performance driven culture you deserve and if you enjoy a challenge and would like to be part of our dynamic, growing and exciting company, apply now.     

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

To apply for this role, please click the apply button on this page.

Aboriginal and Torres Strait Islander people are encouraged to apply for this vacancy.

Position Reference Number: 113167 

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