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Aboriginal & Torres Strait Islander Contact Centre Identified Positions

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Date: 19-Nov-2020

Location: Parramatta, NSW, AU, 2150

Company: Ventia

Partnered with Ventia and the Australian Government, The Indigenous Employment Parity Initiative is assisting Ventia increase their Indigenous employment in our local communities by helping build long lasting careers for our mob within the Parramatta region.

The role:

Our National Contact and Coordination Centre is a centralised hub in Parramatta that co-ordinates all activities for the internal and external contracts that sit within the Ventia banner. The centre operates 24 hour / 7 day a week, 365 days a year.

Reporting to the Supervisor Customer Support, you'll be responsible for providing high quality customer service to our customers by:

 

  • Responding professionally to high volume inbound calls from a range of customers, that may be from a low socio-economic background
  • Determine the nature of customer or client requests through use of effective questioning and take the appropriate action based on the contract guidelines
  • Provide clear, concise and accurate information relating work requirements to clients, contractors and customers.
  • Monitor work orders to ensure completion within contractual service level agreements
  • Identify and escalate priority cases including high level complaints
  • Conduct customer satisfaction surveys as per contract requirements
  • Maintain complex databases, spread sheets and documents

 

What's in it for you?

  • Permanent positions available
  • Full & Part time opportunities operating across a 24/7 roster
  • $23.97 p/hr + Superannuation (+ additional loading if working afternoon/night/weekend shift)
  • Parramatta location, close to public transport (no onsite parking)
  • Meaningful work, impacting people's lives daily
  • Diverse, dynamic and friendly office
  • Extensive classroom style training to set you up for success
  • Ongoing support and mentoring from your Supervisor

 

What we are looking for:

  • Ideally similar experience working in contact centre/customer service
  • Highly desirable if you've worked in insurance, banking, government or dealing with difficult customers/complaints
  • Must be TECH savvy - our systems are complex and you'll need to the ability to learn quickly

 

If this sounds like the opportunity for yourself, please apply. Also please reach out to our Indigenous Employment team for any further questions. iepi@broadspectrum.com

Ventia respectfully acknowledges Indigenous Australians both past and present as the Traditional Owners and Custodians of the land on which we work.

We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.


Job Segment: Call Center, Customer Service, Part Time