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Community Relationship Manager

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Date: 17-Jan-2019

Location: Milperra, NSW, AU, 2214

Company: Broadspectrum

Broadspectrum is an operations, maintenance and construction services organisation, operating globally in the resources, energy, industrial, infrastructure, rail, property and defence sectors. This is a diverse and growing business offering the training, opportunities and support you need to begin and build a successful career.  

We are looking for a passionate and motivated community liaison manager with excellent communication skills. In this role you will be a key part of the management team delivering a critical rail infrastructure project to improve passenger safety on the Sydney rail network. 

The role is responsible for meeting the community and stakeholder management objectives for the contract, mitigating and resolving community issues and acting as the key contact for identified project stakeholders.


  • Develop, produce and disseminate project communications material           
  •    Develop and implement the Community Liaison Plan, procedures and documents
  • Manage the achievement of community KPIs
  • Work with the client to address strategic communication issues
  • Attend project planning meetings and identify external impacts in consultation with stakeholders
  • Provide monthly reports
  • Manage stakeholder expectations, enquiries and complaints
  • Liaise with authorities, communities and key internal and external stakeholders


The incumbent holds key working relationships with

  • Local Councils
  • Local stakeholders; including businesses, community groups, Indigenous groups and residents
  • Client representatives
  • Project and design teams
  •  Project subcontractors
  •  Relevant Environmental Regulatory Officials


  • Demonstrated community liaison experience in rail or other relevant urban infrastructure/ heavy industrial environment.
  • Attention to detail and excellent writing and presentation skills.
  • High level of computer skills including MS Word, Excel and PowerPoint.
  • Time management skills, ability to manage fluctuating workloads.
  • Highly developed customer service orientation.
  • Dispute resolution, collaboration and negotiation skills.


The position though intended to be a 4 day per week role, has some flexibility to be a 5 day role to fit in with the successful candidates personal commitments.

We acknowledge the importance of our people’s diverse experiences, talents and cultures that they bring to work with them each day. Embracing Diversity and Creating Inclusion is a key component of our Talent Management Strategy. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business.
Position Reference Number: 102973 



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